Before Major Murphy, the first American Red Cross Commissioner to France, had proceeded very far with his work, he found that he would have further to divide and subdivide its activities. In connection with his deputy, Major James H. Perkins, he held several conferences with General Pershing who, day by day, was becoming better acquainted with the situation and the opportunities it offered. General Pershing stated quite frankly that in all probability it would be many months before his army would be an effective fighting force and that the Red Cross must, during those months, carry the American flag in Europe.

The first organization scheme comprehended several American commissions for the various countries in the zones of military activities, each independent of the other, but all in turn reporting to the Commissioner for Europe at Paris, who was responsible only to the War Council of the Red Cross at Washington. As a matter of actual and chronological fact the Commission to Belgium antedated the coming of the first Red Cross party to France. Long before even that stormy and historic April evening when the United States formally declared war upon the Kaiser and all the things for which the Kaiser stood, the American Red Cross was in Europe, helping to feed and clothe and comfort ravished Belgium. And its Commissioner ranked only second in importance to Herbert C. Hoover, who was in entire charge of the situation for America.

So, with its activities increasing, the Red Cross further divided its work. In the fall of 1917, Major Perkins became Commissioner for France and a short time afterwards separate commissioners were appointed for Great Britain, for Italy, for Switzerland, for Belgium, and for other countries. And these in turn appointed their own individual organizations, complete structures erected for business efficiency and to get a big job done quickly and well.

All this sounds simple, but it was not; for it is one thing to accomplish business organization, and accomplish it quickly, here at home in a land which has barely been touched by the ravages of war and not at all by invasion, and quite another to set up such a structure in a land sh.e.l.l-shocked and nerve-racked and man-crippled by four years of war and actual invasion. Poor France! The war smote hard upon her. By the time that the Murphy Commission reached her sh.o.r.es she had even abandoned the smiling mask which she had tried to carry through the earliest months of the conflict. In Paris the streets were deserted. By day one might see an omnibus, or might not. Occasionally an ancient taxi carriage drawn by an ancient horse, too decrepit for service of any sort at the front, might be encountered. By night the scene was dismal indeed. Few street lights were burning--there was a great scarcity of coal and street lights meant danger from above, from the marauding raids of the great airships of the _boche_. The few street lamps that were kept alight as a matter of safety and great necessity had their globes smeared with thick blue paint and were but faint points of light against the deep blackness of the night. So that when the glad day of armistice finally came and the street lights blazed forth again--if not in their old-time brilliancy at least in a comparative one--Paris referred to the hour as the one of her "unbluing."

The difficulties of obtaining materials, even such simple office materials as books and blanks and paper, to say nothing of typewriters and the more complicated paraphernalia, the problem of service of every sort--clerical, stenographic, telephone, repair--can easily be imagined.

There were times when to an ordinary business man they would have seemed insurmountable; but the Red Cross is not an ordinary business man. It moves under inspiration--inspiration and the need of the moment. And so it does not long permit difficulties, either usual or abnormal, to block its path.

To reduce all of this to organization was a distinct and difficult problem. Our Red Cross which had jumped into the French civilian and military situation while it awaited the coming of the first troops from America, first organized in practically the only way that it was possible for it to organize. It found men in big jobs--some of those very activities that we found more or less correlated in the work of the American Relief Clearing House--and told other men to take other big jobs and work them out in their own way.

This was far from ideal organization, of course. It meant much duplication and overlapping of functional work--in purchasing, in transportation, personnel, and the like. But it was the only sort of organization that was possible at first, and for a considerable time afterward. By the fall of 1917, when Commissioner Perkins had settled down to the details of his big new job and was ready to take up the reorganization of the Red Cross activities in France, there came the great drive of the Austrians and the Germans against the Italian front, with the direct result that the American Red Cross organization in Paris was called upon to bend every effort toward rushing whole trainloads of workers and supplies southward toward Italy. And in the spring of 1918 came the last great drive of the Germans in France--that supreme hour when disaster hung in the very air and the fate of the democracy of the world wavered.

Yet the first half of 1918 was not entirely spun into history before the Red Cross in France was beginning its reorganization. The third Commissioner for France, Harvey D. Gibson, had been appointed and by June was on his way to Paris. One of the first of the huge tasks that awaited him--for it then seemed as if the war was to last for years instead of but four or five months longer--was this very problem of reorganization. Without delay he set upon it, and with the help of his Deputy Commissioner and a.s.sistant, George Murnane, evolved an entirely new plan, which gave far larger opportunities for the development of the American Red Cross in France and was, in fact, so simple and so logical in its workings as to become the permanent scheme of organization.

Let me emphasize and reiterate: the old plan, with its two great separate departments of military and civilian affairs, was not only not essentially a bad plan, but it was the only plan possible with the conditions of great stress and strain under which our Red Cross began its operations in France. But it was quickly outgrown. It did not and could not measure up to the real necessities of the situation.

"The double program of the Red Cross, under two large departments of military and civilian affairs," wrote Elizabeth Shipley Sergeant, of this older plan in _The New Republic_, "... followed a good Red Cross tradition and seemed to be based on a genuine separation of the problems involved. The great crisis in France a year ago was a civilian crisis, and the distinguished American business men who directed the Red Cross were wise enough to a.s.sociate with themselves specialists in social problems and to give them a free hand. The chiefs of the military bureau, some of whom, like the doctors, were also specialists, had no less a free hand. Indeed the situation was so complex and the necessities were so immediate that every bureau chief and every field delegate was practically told to go ahead and do his utmost. The result was great vitality, great enthusiasm, genuine accomplishment...."

In the twelve months that the American Red Cross had been established in France its work had multiplied many, many times; in but six months the size of the American Army there had quadrupled, and the end was by no means in sight. To plan an organization that would measure up to meet such vast growth and meet it adequately was no child's play.

To begin with, he decided that the great functional workings, such as those of which we have just spoken--transportation, supplies, personnel, construction, and the like--should be centralized in Paris and the great duplications and overlappings of the old system avoided. This, in turn, thrust far too great responsibilities and far too much detail upon those same Paris headquarters. So in turn he took from it its vast overload and divided the organization into nine zones, of which more in good time. If these zone organizations had been situated in the United States instead of in France it is quite possible that the functional activities might have been very largely concentrated at their several headquarters.

For in our own land such things as personnel, transportation, supplies, and construction could be readily obtained at headquarters points--Boston, New York, Chicago, New Orleans, or San Francisco, for instance. In France they not only were not readily obtainable, but rarely obtainable at any cost or any trouble. Think of the difficulties of obtaining either motor trucks or canteen workers which confronted the zone manager at Neufchateau, just back of the big front line! It was well that the plan of organization under which he worked provided definitely he was to requisition Paris for such supplies--human or material--and that in turn Paris might draw upon the great resources of America.

Such in brief was the plan. It was simplicity itself; yet was builded to measure to the necessities of the situation. And so it did measure--to the necessities of the situation. Time and experience proved that; also they proved the value of central bureaus, but did not segregate them as before under the separate headings of Military and Civilian. Instead there proved necessary seven "functional departments"--to be responsible for plans and programs and instructions for carrying on the work. The directors of those seven departments served as a.s.sistants to the administrative head of the American Red Cross, the Commissioner to France. Considering him as the commander in chief and his seven directors as his staff officers, the Red Cross in France began to take on a distinctly military form.

The seven departments were as follows:

Department of Requirements: Bureau of Supplies; Transportation; Personnel; Permits and Pa.s.ses; Construction; Manufacture.

Medical and Surgical Department: Bureau of Hospital Administration; Tuberculosis and Public Health; Children's Bureau; Reeducation and Reconstruction; Nurses.

Medical Research and Intelligence Department.

Department of Army and Navy Service: Bureau of Canteens; Home and Hospital Service; Outpost Service; Army Field Service.

Department of General Relief: Bureau of Refugees; Soldiers'

Families; War Orphans; Agriculture.

Department of French Hospitals.

Department of Public Information.

So much for the general, or staff, organization. It covered, of course, all France. Yet for practical operations France was divided into nine great geographical zones which in turn were subdivided into districts.

Each zone possessed its own warehouses and supply and transportation organization, and in each the entire operating organization came under a single head, the Zone Manager, whose responsibility for his own particular area was similar to that of the Commissioner's authority for all France. The Zone Manager had on his staff representatives of any of the headquarters departments which might function in his area.

The scheme was simple, and it worked. Correspondence was free between headquarters at Paris and the individual workers in the field, but copies of all instructions were also sent to the Zone Managers--in some cases to district managers also--so that they might be properly informed and all the operations coordinated.

The nine zones of military operations with their headquarters were as follows:

Northern Havre Northwestern Brest Western St. Nazaire Southwestern Bordeaux Southern Ma.r.s.eilles North Intermediate Tours South Intermediate Lyons Northeastern Paris Eastern Neufchateau

Now consider, if you will, the workings of the seven great central bureaus, in so far at least as they concern the province of this book.

The scheme for the Department of Requirements, as you may see from the table that I have just given, included not only the Bureau of Supplies, Transportation, Construction, and Manufacture--which we will consider in separate chapters--and Permits and Pa.s.ses, but a section of General Insurance, to be responsible for all insurance matters except life insurance for Red Cross workers, which fell within the province of the Bureau of Personnel. The Medical and Surgical Department had its functions definitely outlined. It was stated that it was to be in charge of all the medical and surgical problems of the American Red Cross in France (except those specifically a.s.signed to the Medical Research and Intelligence Department); that it was to formulate policies and to undertake a general supervision of medical and surgical activities.

Moreover, it was to maintain the necessary contact with the United States Army and Navy authorities, so that the Red Cross could be prepared to render prompt service in the event of medical or surgical emergencies. It was to be responsible for the determination of all medical and surgical American Red Cross standards; for decisions regarding supplies and manufactures for medical and surgical purposes; and for judgment regarding medical requisition. These things were set down with great exactness, and it was well that they should be; for the position of the Red Cross in regard to the medical departments of both the army and the navy has ever been a delicate as well as an intricate and helpful one. So it was, too, that it was determined that each of the nine zone organizations should include a Medical and Surgical Department representative who should report to the Zone Manager and be responsible for executing for him all the medical and surgical instructions received from headquarters as well as for the study and development of medical and surgical opportunities within the zone. It was further set down that this zone representative should be in charge of Red Cross hospital administration within its territory and should direct its operations at the American Red Cross hospitals, dispensaries, infirmaries, convalescent homes, and all similar activities.

The work of the Army and Navy Department also was expanded in great detail. And, inasmuch as all of its work comes so closely within the province of this book, I shall follow some of that detail. For instance, the plan of its organization set down not only the Bureaus of Canteens, the Home and Hospital Service, Outpost Service and Army Field Service, but also laid down the definite plans of action to be followed by each of these bureaus. Starting with the first of them, the Bureau of Canteens was to be responsible, through the zone organizations, for the development of this service--always so dear to the heart of the doughboy--throughout all France, for the inspection of its operations including reviews of its operating costs and for all activities regarding plans for the supplies, construction, and equipment of the canteens. The Headquarters Bureau of this work at Paris was to develop instructions and formulate policies for the operation of these stations, but in the zones their actual operation was to fall under the jurisdiction of the local representatives of the Army and Navy Department who in turn, of course, reported direct to the Zone Manager controlling supplies and transportation movement in and out of the district.

The Bureau of Home and Hospital Service was divided into three sections--great sections because of the vastness of the work that it might be called upon to perform for an army of two million, or perhaps even four million men. These were the Home Communication Section, the Home Service Section, and the Section of General Service at Military Hospitals. The task of the first of these sections--which presently we shall see amplified--was to obtain and transmit to the United States or to authorized army and navy officials in France and also to relatives in the United States, such information as might possibly be obtained in regard to dead, wounded, missing, or prisoner American soldiers or sailors. It was to be supplemental to and not in duplication of the service of the quartermaster of the United States Army. As a part of its work the section was to render aid in registering and photographing the graves of our soldiers and sailors.

At headquarters in Paris the work of the Home Communication Section was to be concerned with general executive direction, the determination of policies, the issuance of instructions, and the actual transcribing and forwarding of the reports to America. In the zones its activities were brought under the zone Army and Navy Bureau. Its actual work was planned to be conducted through searchers in the field, in camps, and in hospitals.

The Home Service work, while in a sense similar to that of the Home Communication Section, in another sense was quite the reverse. For while the first of these two services concerned itself with supplying the anxious mother back home with information regarding the boy from whom she had not heard for so long a time, it was the task of the Home Service also, through its representatives in the field, camps, or in hospitals (in many instances the selfsame representatives as those of the Home Communication) so far as possible to relieve the anxieties of soldiers regarding affairs at home.

The third section of the Home and Hospital Service bore the rather imposing t.i.tle of Section of General Service at Military Hospitals. Its task was to a.s.sist in furnishing medical and surgical supplies to army and navy hospitals in accordance with the plans of the Medical and Surgical Department, to distribute general comforts to our sick and wounded, to erect and operate recreation huts at the hospitals, and even to develop gardens at the hospitals for furnishing fresh vegetables to patients--a part of the program which, because of the sudden ending of the war, was never quite realized. Furthermore, the work of this Section contemplated the operation of nurses' homes and huts. All of these activities were to be under the chief representative at the hospital whose task it was to correlate and direct all the operations.

Alongside of Home and Hospital Service in the army and navy stood the Bureaus of Outpost Service and of Army Field Service. In the plan for the first of these, the American Red Cross would endeavor to maintain at as many points as was consistently possible outposts at which supplies would be kept and comforts and necessities distributed to men in the line. From these points, as well as from points even in advance of their locations, emergency sustenance and comforts were to be given men at advanced dressing stations and at every other point along the front where our troops might actually be reached.

In the Army Field Service, the American Red Cross was to have, with each army division, a representative to cooperate with the Army Medical Corps to furnish supplementary medical and surgical supplies, to distribute supplies and comforts to troops, to perform such canteen service as was possible in emergencies, and for a general cooperation with the men working in the Home Communication and the Home services.

If I have taken much of your time with the rather lengthy details of this final war-time plan of organization of the American Red Cross in France, it is because one cannot well understand the results of a great machine such as it became--with more than six thousand uniformed workers in the field, the hospitals, the canteens, and the headquarters of France--without looking a little bit beneath its hoodings and its coverings and seeing something of the actual working of its mechanism.

I like, myself, to think first of the Red Cross in its vast humanitarian aspects; and yet the business side of the great organization, so far as I have had the opportunity of seeing into it, has fascinated me. To go behind the scenes of the greatest helping hand of all time and there see system, precision, and order, is a mighty privilege. The Headquarters building of the American Red Cross in the city of Washington is a monumental structure--an architectural triumph in white marble, planned as a great and enduring memorial long before the coming of the war. Even in the busiest days of 1918 its beautiful and restful exterior gave little evidence of the whirl of industry within and behind, for far to the rear of the main Headquarters building, designed, as I have just said, with no immediate thought of war, stretched great, plain emergency buildings, each a hive of offices and each peopled with hundreds of clerks, with desks and typewriters and telephones--all in coordination and all a part of the paraphernalia that goes to the making of the cogs and wheels and shafts and cylinders of the great modern machine of business of to-day.

Behind this building there were many other such headquarters structures--buildings here and there across the face of the United States and in some of the great capitals of Europe--Paris, London, Rome, Geneva, for instance. Of these, none more important, none busier than the headquarters of the American Red Cross in France, in the six-storied Hotel Regina, Paris, in its turn a veritable hive of offices and peopled with more clerks, more desks, more typewriters, more telephones, and all this paraphernalia coordinated as we have just seen, by modern and detailed business system.

Again behind these headquarters buildings still others; concentration warehouses in each of America's forty-eight states, to say nothing of her Federal capital; warehouses at ports of embarkation; warehouses at ports of debarkation; at central points in France, and points behind the firing line; huts, canteens, in some cases entire hospitals, motor trucks, camionettes, supplies in the hundreds of thousands of tons to go from the warehouses into the camions and back again into the warehouses, and ten thousand workers, six thousand in France alone. What a mess it all would have been without a coordinated system, definitely laid down and definitely followed!

To have builded such a machine, to have laid down so huge and so definite a plan in the days before the war would seemingly have been a matter of long years. But we now know that the Red Cross is an emergency organization. In emergency it was developed--not in years, but in months, nay, even in weeks.

"We had to build an organization--and operate it all the time that we were building it," one of the Washington officers of the organization once told me. "We had to start to get actual materials and supplies for field relief work of every sort at the very hour and minute that we were sending our first working commission to France and were struggling to get a competent field relief organization. In every direction raw and inexperienced human material confronted us. We were raw and inexperienced ourselves. And yet, as we confronted the big problem and turned it over between us, we saw light. We began to realize certain definite things. We realized, for instance, that when we needed an executive to supervise the turning out of many hundreds of millions of hospital dressings, we did not, after all, need a nurse or a doctor, but a man or a woman who had the experience or the technique to turn out dressings in huge quant.i.ties. We needed an executive. We found such a man in the person of a lumberman out in the Middle West. We brought him to Washington and there he made good on the job."

These experiences were paralleled in Paris even through the exigencies of the situation, the extreme emergency which at all times confronted our Red Cross there, until the fateful eleventh hour of the eleventh day of the eleventh month of 1918 had been met and long since pa.s.sed. It therefore was not always possible to pick executives with such care and discrimination as would be possible in the United States; in fact the best results were obtained by the more or less firmly fixed method of finding the personnel here--generally in response to definite cable requests from Paris--and sending it to France, but not always. Occasionally the reverse was true. Men already overseas were thrust quite unexpectedly into posts of great trust and great responsibility--posts requiring broad and instant initiative--and in those posts developed abilities which they, themselves, had not realized they possessed.

In fact it is worth stating that the zone plan of organization contemplated this very possibility, and so gave to each Zone Manager great autonomy and freedom of action. In no other way would it have been possible to obtain immediate and efficient results, particularly in a war-beset land where communication of every sort, by train, by motor car, by post, by telegraph, and by telephone, was so greatly overburdened. The very autonomy of the final organization plan was largely responsible for its success. It was one of the lubricants which made the big business machine of the American Red Cross in France function so well.

Have you ever stood beside a fairly complex machine--a linotype or a silk loom or a paper machine, for instance--and after examining its intricacy of cams and cogs and shafts, wondered how it turned out its product with such precision and rapidity? So it is with the big business machine of the American Red Cross. You might stand close to any one of its many, many individual activities--the sewing room of a chapter house here in the United States, a base hospital behind the front in France, a transport receiving its medical supplies--and wonder truly at the coordination of such huge activities; for they did coordinate. The big machine functioned, and as a rule functioned very well indeed. And because it did function so very well the largest single humanitarian effort in the history of the world was carried forward to success with a minimum of friction and loss of precious energy.

So much, if you please, for practical business methods in an international emergency.