"We 'll put in a new switchboard in sixty days," he said; "and agree to forfeit six hundred dollars a day for delay." Such quick work had never been known. But it was Chicago's chance to show what she could do. Paris and Chicago are four thousand, five hundred miles apart, a twelve days'

journey. The switchboard was to be a hundred and eighty feet in length, with ten thousand wires. Yet the Western Electric finished it in three weeks. It was rushed on six freight-cars to New York, loaded on the French steamer La Provence, and deposited at Paris in thirty-six days; so that by the time the sixty days had expired, it was running full speed with a staff of ninety operators.

Russia and Austria-Hungary have now about one hundred and twenty-five thousand telephones apiece. They are neck and neck in a race that has not at any time been a fast one. In each country the Government has been a neglectful stepmother to the telephone. It has starved the business with a lack of capital and used no enterprise in expanding it.

Outside of Vienna, Budapest, St. Petersburg, and Moscow there are no wire-systems of any consequence. The political deadlock between Austria and Hungary shuts out any immediate hope of a happier life for the telephone in those countries; but in Russia there has recently been a change in policy that may open up a new era. Permits are now being offered to one private company in each city, in return for three per cent of the revenue. By this step Russia has unexpectedly swept to the front and is now, to telephone men, the freest country in Europe.

In tiny Switzerland there has been government ownership from the first, but with less detriment to the business than elsewhere. Here the officials have actually jilted the telegraph for the telephone. They have seen the value of the talking wire to hold their valley villages together; and so have cries-crossed the Alps with a cheap and somewhat flimsy system of telephony that carries sixty million conversations a year. Even the monks of St. Bernard, who rescue s...o...b..und travellers, have now equipped their mountain with a series of telephone booths.

The highest telephone in the world is on the peak of Monte Rosa, in the Italian Alps, very nearly three miles above the level of the sea. It is linked to a line that runs to Rome, in order that a queen may talk to a professor. In this case the Queen is Margherita of Italy and the professor is Signor Mosso, the astronomer, who studies the heavens from an observatory on Monte Rosa. At her own expense, the Queen had this wire strung by a crew of linemen, who slipped and floundered on the mountain for six years before they had it pegged in place. The general situation in Italy is like that in Great Britain. The Government has always monopolized the long-distance lines, and is now about to buy out all private companies. There are only fifty-five thousand telephones to thirty-two million people--as many as in Norway and less than in Denmark. And in many of the southern and Sicilian provinces the jingle of the telephone bell is still an unfamiliar sound.

The main peculiarity in Holland is that there is no national plan, but rather a patchwork, that resembles Joseph's coat of many colors. Each city engineer has designed his own type of apparatus and had it made to order. Also, each company is fenced in by law within a six-mile circle, so that Holland is dotted with thumb-nail systems, no two of which are alike. In Belgium there has been a government system since 1893, hence there is unity, but no enterprise. The plant is old-fashioned and too small. Spain has private companies, which give fairly good service to twenty thousand people. Roumania has half as many. Portugal has two small companies in Lisbon and Oporto. Greece, Servia, and Bulgaria have a scanty two thousand apiece. The frozen little isle of Iceland has one-quarter as many; and even into Turkey, which was a forbidden land under the regime of the old Sultan, the Young Turks are importing boxes of telephones and coils of copper wire.

There is one European country, and only one, which has caught the telephone spirit--Sweden. Here telephony had a free swinging start.

It was let alone by the Post Office; and better still, it had a Man, a business-builder of remarkable force and ability, named Henry Cedergren.

Had this man been made the Telephone-Master of Europe, there would have been a different story to tell. By his insistent enterprise he made Stockholm the best telephoned city outside of the United States. He pushed his country forward until, having one hundred and sixty-five thousand telephones, it stood fourth among the European nations. Since his death the Government has entered the field with a duplicate system, and a war has been begun which grows yearly more costly and absurd.

Asia, as yet, with her eight hundred and fifty million people, has fewer telephones than Philadelphia, and three-fourths of them are in the tiny island of j.a.pan. The j.a.panese were enthusiastic telephonists from the first. They had a busy exchange in Tokio in 1883. This has now grown to have twenty-five thousand users, and might have more, if it had not been stunted by the peculiar policy of the Government. The public officials who operate the system are able men. They charge a fair price and make ten per cent profit for the State. But they do not keep pace with the demand. It is one of the oddest vagaries of public ownership that there is now in Tokio a WAITING LIST of eight thousand citizens, who are offering to pay for telephones and cannot get them. And when a Tokian dies, his franchise to a telephone, if he has one, is usually itemized in his will as a four-hundred-dollar property.

India, which is second on the Asiatic list, has no more than nine thousand telephones--one to every thirty-three thousand of her population! Not quite so many, in fact, as there are in five of the skysc.r.a.pers of New York. The Dutch East Indies and China have only seven thousand apiece, but in China there has recently come a forward movement. A fund of twenty million dollars is to be spent in constructing a national system of telephone and telegraph. Peking is now pointing with wonder and delight to a new exchange, spick and span, with a couple of ten-thousand-wire switchboards. Others are being built in Canton, Hankow, and Tien-Tsin. Ultimately, the telephone will flourish in China, as it has done in the Chinese quarter in San Francisco. The Empress of China, after the siege of Peking, commanded that a telephone should be hung in her palace, within reach of her dragon throne; and she was very friendly with any representative of the "Speaking Lightning Sounds" business, as the Chinese term telephony.

In Persia the telephone made its entry recently in true comic-opera fashion. A new Shah, in an outburst of confidence, set up a wire between his palace and the market-place in Teheran, and invited his people to talk to him whenever they had grievances. And they talked! They talked so freely and used such language, that the Shah ordered out his soldiers and attacked them. He fired upon the new Parliament, and was at once chased out of Persia by the enraged people. From this it would appear that the telephone ought to be popular in Persia, although at present there are not more than twenty in use.

South America, outside of Buenos Ayres, has few telephones, probably not more than thirty thousand. Dom Pedro of Brazil, who befriended Bell at the Centennial, introduced telephony into his country in 1881; but it has not in thirty years been able to obtain ten thousand users. Canada has exactly the same number as Sweden--one hundred and sixty-five thousand. Mexico has perhaps ten thousand; New Zealand twenty-six thousand; and Australia fifty-five thousand.

Far down in the list of continents stands Africa. Egypt and Algeria have twelve thousand at the north; British South Africa has as many at the south; and in the vast stretches between there are barely a thousand more. Whoever pushes into Central Africa will still hear the beat of the wooden drum, which is the clattering sign-language of the natives. One strand of copper wire there is, through the Congo region, placed there by order of the late King of Belgium. To string it was probably the most adventurous piece of work in the history of telephone linemen. There was one seven hundred and fifty mile stretch of the central jungle. There were white ants that ate the wooden poles, and wild elephants that pulled up the iron poles. There were monkeys that played tag on the lines, and savages that stole the wire for arrow-heads. But the line was carried through, and to-day is alive with conversations concerning rubber and ivory.

So, we may almost say of the telephone that "there is no speech nor language where its voice is not heard." There are even a thousand miles of its wire in Abyssinia and one hundred and fifty miles in the Fiji Islands. Roughly speaking, there are now ten million telephones in all countries, employing two hundred and fifty thousand people, requiring twenty-one million miles of wire, representing a cost of fifteen hundred million dollars, and carrying fourteen thousand million conversations a year. All this, and yet the men who heard the first feeble cry of the infant telephone are still alive, and not by any means old.

No foreign country has reached the high American level of telephony. The United States has eight telephones per hundred of population, while no other country has one-half as many. Canada stands second, with almost four per hundred; and Sweden is third. Germany has as many telephones as the State of New York; and Great Britain as many as Ohio. Chicago has more than London; and Boston twice as many as Paris. In the whole of Europe, with her twenty nations, there are one-third as many telephones as in the United States. In proportion to her population, Europe has only one-thirteenth as many.

The United States writes half as many letters as Europe, sends one-third as many telegrams, and talks twice as much at the telephone. The average European family sends three telegrams a year, and three letters and one telephone message a week; while the average American family sends five telegrams a year, and seven letters and eleven telephone messages a week. This one na-tion, which owns six per cent of the earth and is five per cent of the human race, has SEVENTY per cent of the telephones.

And fifty per cent, or one-half, of the telephony of the world, is now comprised in the Bell System of this country.

There are only six nations in Europe that make a fair showing--the Germans, British, Swedish, Danes, Norwegians, and Swiss. The others have less than one telephone per hundred. Little Denmark has more than Austria. Little Finland has better service than France. The Belgian telephones have cost the most--two hundred and seventy-three dollars apiece; and the Finnish telephones the least--eighty-one dollars. But a telephone in Belgium earns three times as much as one in Norway. In general, the lesson in Europe is this, that the telephone is what a nation makes it. Its usefulness depends upon the sense and enterprise with which it is handled. It may be either an invaluable a.s.set or a nuisance.

Too much government! That has been the basic reason for failure in most countries. Before the telephone was invented, the telegraph had been made a State monopoly; and the tele-phone was regarded as a species of telegraph. The public officials did not see that a telephone system is a highly complex and technical problem, much more like a piano factory or a steel-mill. And so, wherever a group of citizens established a telephone service, the government officials looked upon it with jealous eyes, and usually s.n.a.t.c.hed it away. The telephone thus became a part of the telegraph, which is a part of the post office, which is a part of the government. It is a fraction of a fraction of a fraction--a mere twig of bureaucracy. Under such conditions the telephone could not prosper. The wonder is that it survived.

Handled on the American plan, the telephone abroad may be raised to American levels. There is no racial reason for failure. The slow service and the bungling are the natural results of treating the telephone as though it were a road or a fire department; and any nation that rises to a proper conception of the telephone, that dares to put it into competent hands and to strengthen it with enough capital, can secure as alert and brisk a service as heart can wish. Some nations are already on the way. China, j.a.pan, and France have sent delegations to New York City--"the Mecca of telephone men," to learn the art of telephony in its highest development. Even Russia has rescued the telephone from her bureaucrats and is now offering it freely to men of enterprise.

In most foreign countries telephone service is being steadily geared up to a faster pace. The craze for "cheap and nasty" telephony is pa.s.sing; and the idea that the telephone is above all else a SPEED instrument, is gaining ground. A faster long-distance service, at double rates, is being well patronized. Slow-moving races are learning the value of time, which is the first lesson in telephony. Our reapers and mowers now go to seventy-five nations. Our street cars run in all great cities. Morocco is importing our dollar watches; Korea is learning the waste of allowing nine men to dig with one spade. And all this means telephones.

In thirty years, the Western Electric has sold sixty-seven million dollars' worth of telephonic apparatus to foreign countries. But this is no more than a fair beginning. To put one telephone in China to every hundred people will mean an outlay of three hundred million dollars. To give Europe as fit an equipment as the United States now has, will mean thirty million telephones, with proper wire and switchboards to match.

And while telephony for the ma.s.ses is not yet a live question in many countries, sooner or later, in the relentless push of civilization, it must come.

Possibly, in that far future of peace and goodwill among nations, when each country does for all the others what it can do best, the United States may be generally recognized as the source of skill and authority on telephony. It may be called in to rebuild or operate the telephone systems of other countries, in the same way that it is now supplying oil and steel rails and farm machinery. Just as the wise buyer of to-day asks France for champagne, Germany for toys, England for cottons, and the Orient for rugs, so he will learn to look upon the United States as the natural home and headquarters of the telephone.

CHAPTER IX. THE FUTURE OF THE TELEPHONE

In the Spring of 1907 Theodore N. Vail, a rugged, ruddy, white-haired man, was superintending the building of a big barn in northern Vermont.

His house stood near-by, on a balcony of rolling land that overlooked the town of Lyndon and far beyond, across evergreen forests to the ma.s.sive bulk of Burke Mountain. His farm, very nearly ten square miles in area, lay back of the house in a great oval of field and woodland, with several dozen cottages in the clearings. His Welsh ponies and Swiss cattle were grazing on the May gra.s.s, and the men were busy with the ploughs and harrows and seeders. It was almost thirty years since he had been called in to create the business structure of telephony, and to shape the general plan of its development. Since then he had done many other things. The one city of Buenos Ayres had paid him more, merely for giving it a system of trolleys and electric lights, than the United States had paid him for putting the telephone on a business basis. He was now rich and retired, free to enjoy his play-work of the farm and to forget the troubles of the city and the telephone.

But, as he stood among his barn-builders, there arrived from Boston and New York a delegation of telephone directors. Most of them belonged to the "Old Guard" of telephony. They had fought under Vail in the pioneer days; and now they had come to ask him to return to the telephone business, after twenty years of absence. Vail laughed at the suggestion.

"Nonsense," he said, "I'm too old. I'm sixty-two years of age." The directors persisted. They spoke of the approaching storm-cloud of panic and the need of another strong hand at the wheel until the crisis was over, but Vail still refused. They spoke of old times and old memories, but he shook his head. "All my life," he said, "I have wanted to be a farmer."

Then they drew a picture of the telephone situation. They showed him that the "grand telephonic system" which he had planned was unfinished.

He was its architect, and it was undone. The telephone business was energetic and prosperous. Under the brilliant leadership of Frederick P.

Fish, it had grown by leaps and bounds. But it was still far from being the SYSTEM that Vail had dreamed of in his younger days; and so, when the directors put before him his unfinished plan, he surrendered.

The instinct for completeness, which is one of the dominating characteristics of his mind, compelled him to consent. It was the call of the telephone.

Since that May morning, 1907, great things have been done by the men of the telephone and telegraph world. The Bell System was brought through the panic without a scratch. When the doubt and confusion were at their worst, Vail wrote an open letter to his stock-holders, in his practical, farmer-like way. He said:

"Our net earnings for the last ten months were $13,715,000, as against $11,579,000 for the same period in 1906. We have now in the banks over $18,000,000; and we will not need to borrow any money for two years."

Soon afterwards, the work of consolidation began. Companies that overlapped were united. Small local wire-cl.u.s.ters, several thousands of them, were linked to the national lines. A policy of publicity superseded the secrecy which had naturally grown to be a habit in the days of patent litigation. Visitors and reporters found an open door.

Educational advertis.e.m.e.nts were published in the most popular magazines.

The corps of inventors was spurred up to conquer the long-distance problems. And in return for a thirty million check, the control of the historic Western Union was transferred from the children of Jay Gould to the thirty thousand stock-holders of the American Telephone and Telegraph Company.

From what has been done, therefore, we may venture a guess as to the future of the telephone. This "grand telephonic system" which had no existence thirty years ago, except in the imagination of Vail, seems to be at hand. The very newsboys in the streets are crying it. And while there is, of course, no exact blueprint of a best possible telephone system, we can now see the general outlines of Vail's plan.

There is nothing mysterious or ominous in this plan. It has nothing to do with the pools and conspiracies of Wall Street. No one will be squeezed out except the promoters of paper companies. The simple fact is that Vail is organizing a complete Bell System for the same reason that he built one big comfortable barn for his Swiss cattle and his Welsh ponies, instead of half a dozen small uncomfortable sheds. He has never been a "high financier" to juggle profits out of other men's losses. He is merely applying to the telephone business the same hard sense that any farmer uses in the management of his farm. He is building a Big Barn, metaphorically, for the telephone and telegraph.

Plainly, the telephone system of the future will be national, so that any two people in the same country will be able to talk to one another.

It will not be compet.i.tive, for the reason that no farmer would think for a moment of running his farm on compet.i.tive lines. It will have a staff-and-line organization, to use a military phrase. Each local company will continue to handle its own local affairs, and exercise to the full the basic virtue of self-help. But there will also be, as now, a central body of experts to handle the larger affairs that are common to all companies. No separateness or secession on the one side, nor bureaucracy on the other--that is the typically American idea that underlies the ideal telephone system.

The line of authority, in such a system, will begin with the local manager. From him it will rise to the directors of the State company; then higher still to the directors of the national company; and finally, above all corporate leaders to the Federal Government itself. The failure of government ownership of the telephone in so many foreign countries does not mean that the private companies will have absolute power. Quite the reverse. The lesson of thirty years' experience shows that a private telephone company is apt to be much more obedient to the will of the people than if it were a Government department. But it is an axiom of democracy that no company, however well conducted, will be permitted to control a public convenience without being held strictly responsible for its own acts. As politics becomes less of a game and more of a responsibility, the telephone of the future will doubtless be supervised by some sort of public committee, which will have power to pa.s.s upon complaints, and to prevent the nuisance of duplication and the swindle of watering stock.

As this Federal supervision becomes more and more efficient, the present fear of monopoly will decrease, just as it did in the case of the railways. It is a fact, although now generally forgotten, that the first railways of the United States were run for ten years or more on an anti-monopoly plan. The tracks were free to all. Any one who owned a cart with f.l.a.n.g.ed wheels could drive it on the rails and compete with the locomotives. There was a happy-go-lucky jumble of trains and wagons, all held back by the slowest team; and this continued on some railways until as late as 1857. By that time the people saw that com-pet.i.tion on a railway track was absurd. They allowed each track to be monopolized by one company, and the era of expansion began.

No one, certainly, at the present time, regrets the pa.s.sing of the independent teamster. He was much more arbitrary and expensive than any railroad has ever dared to be; and as the country grew, he became impossible. He was not the fittest to survive. For the general good, he was held back from competing with the railroad, and taught to cooperate with it by hauling freight to and from the depots. This, to his surprise, he found much more profitable and pleasant. He had been squeezed out of a bad job into a good one. And by a similar process of evolution, the United States is rapidly outgrowing the small independent telephone companies. These will eventually, one by one, rise as the teamster did to a higher social value, by clasping wires with the main system of telephony.

Until 1881 the Bell System was in the hands of a family group. It was a strictly private enterprise. The public had been asked to help in its launching, and had refused. But after 1881 it pa.s.sed into the control of the small stock-holders, and has remained there without a break. It is now one of our most democratized businesses, scattering either wages or dividends into more than a hundred thousand homes. It has at times been exclusive, but never sordid. It has never been dollar-mad, nor frenzied by the virus of stock-gambling. There has always been a vein of sentiment in it that kept it in touch with human nature. Even at the present time, each check of the American Telephone and Telegraph Company carries on it a picture of a pretty Cupid, sitting on a chair upon which he has placed a thick book, and gayly prattling into a telephone.

Several sweeping changes may be expected in the near future, now that there is team-play between the Bell System and the Western Union.

Already, by a stroke of the pen, five million users of telephones have been put on the credit books of the Western Union; and every Bell telephone office is now a telegraph office. Three telephone messages and eight telegrams may be sent AT THE SAME TIME over two pairs of wires: that is one of the recent miracles of science, and is now to be tried out upon a gigantic scale. Most of the long-distance telephone wires, fully two million miles, can be used for telegraphic purposes; and a third of the Western Union wires, five hundred thousand miles, may with a few changes be used for talking.

The Western Union is paying rent for twenty-two thousand, five hundred offices, all of which helps to make telegraphy a luxury of the few. It is employing as large a force of messenger-boys as the army that marched with General Sherman from Atlanta to the sea. Both of these items of expense will dwindle when a Bell wire and a Morse wire can be brought to a common terminal; and when a telegram can be received or delivered by telephone. There will also be a gain, perhaps the largest of all, in removing the trudging little messenger-boy from the streets and sending him either to school or to learn some useful trade.

The fact is that the United States is the first country that has succeeded in putting both telephone and telegraph upon the proper basis.

Elsewhere either the two are widely apart, or the telephone is a mere adjunct of a telegraphic department. According to the new American plan, the two are not compet.i.tive, but complementary. The one is a supplement to the other. The post office sends a package; the telegraph sends the contents of the package; but the telephone sends nothing. It is an apparatus that makes conversation possible between two separated people.

Each of the three has a distinct field of its own, so that there has never been any cause for jealousy among them.

To make the telephone an annex of the post office or the telegraph has become absurd. There are now in the whole world very nearly as many messages sent by telephone as by letter; and there are THIRTY-TWO TIMES as many telephone calls as telegrams. In the United States, the telephone has grown to be the big brother of the telegraph. It has six times the net earnings and eight times the wire. And it transmits as many messages as the combined total of telegrams, letters, and railroad pa.s.sengers.

This universal trend toward consolidation has introduced a variety of problems that will engage the ablest brains in the telephone world for many years to come. How to get the benefits of organization without its losses, to become strong without losing quickness, to become systematic without losing the dash and dare of earlier days, to develop the working force into an army of high-speed specialists without losing the bird's-eye view of the whole situation,--these are the riddles of the new type, for which the telephonists of the next generation must find the answers. They ill.u.s.trate the nature of the big jobs that the telephone has to offer to an ambitious and gifted young man of to-day.

"The problems never were as large or as complex as they are right now,"