CHAPTER 14.

WHAT'S WRONG WITH THE BATTERY?

When a man does not feel well, he visits a doctor. When he has trouble on his car, he takes the car to a service station. What connection is there between these two cases? None whatever, you may say. And yet in each instance the man is seeking service. The term "Service Station"

generally suggests a place where automobile troubles are taken care of. That does not mean, however, that the term may not be used in other lines of business. The doctor's office is just as much a "Service Station" as the automobile repair shop. The one is a "Health Service Station" and the other is an "Automobile Service Station." The business of each is to eliminate trouble.

The battery repairman may think that he cannot learn anything from a doctor which will be of any use to his battery business, but, as a matter of fact, the battery man can learn much that is valuable from the doctor's methods of handling trouble. The doctor greets a patient courteously and always waits for him to tell what his symptoms are. He then examines the patient, asking questions based on what the patient tells him, to bring out certain points which will help in making an accurate diagnosis. Very often such questioning will enable the doctor to determine just what the nature of the illness is. But he does not then proceed to write out a prescription without making an examination. If he did, the whole case might just as well have been handled over the telephone. No competent physician will treat patients from a distance. Neither will he write out a prescription without making a physical examination of the patient. The questioning of the patient and the physical examination always go together, some questions being asked before an examination is made to give an approximate idea of what is wrong and some during the examination to aid the doctor in making an accurate diagnosis.

The patient expects a doctor to listen to his description of the symptoms and to be guided by them in the subsequent examination, but not to arrive at a conclusion entirely by the description of the symptoms. A patient very often misinterprets his pains and aches, and tells the doctor that he has a certain ailment. Yet the doctor makes his examination and determines what the trouble is, and frequently find a condition which is entirely different from what the patient suspected. He then prescribes a treatment based on his own conclusions and not on what the patient believes to be wrong.

Calling for Batteries. A doctor treats many patients in his office, but also makes his daily calls on others. Similarly, the battery repairman should have a service truck for use in calling for customers' batteries, especially where compet.i.tion is keen. Some car owners cannot bring their cars to the repair shop during working hours, and yet if they knew that they could have their battery called for and have a rental battery installed, they would undoubtedly have their battery tested and repaired more frequently. In some instances a battery will be so badly run down that the car cannot be started, and the car is allowed to stand idle because the owner does not care to remove his battery, carry it to a service station and carry a rental battery with him. Batteries are heavy and generally dirty and wet with acid, and few people wish to run the risk of ruining their clothes by carrying the battery to a shop. The wise battery mail will not overlook the business possibilities offered by the call for and deliver service, especially when business is slow. A Ford roadster with a short express body will furnish this service, or any old cha.s.sis may be fitted up for it at a moderate cost. Of course, you must advertise this service. Do not wait for car owners to ask whether you will call for their batteries. Many of them may not think of telephoning for such service, and even if they do, they might call up some other service station.

When Batteries Come In

What does a man expect when he brings his battery to the battery service-station? Obviously lie expects to be greeted courteously and to be permitted to tell the symptoms of trouble which he has observed.

He furthermore expects the repairman to examine and test the battery carefully before deciding what repairs are necessary and not to tell him that he needs new positives, new separators, or an entirely new battery without even looking at the battery.

When a car is brought to your shop, you are the doctor. Sonic part of the mechanism is in trouble, and it is your duty to put yourself in charge of the situation. Listen to what the customer hp to say. He has certainly noticed that something is wrong, or he would not have come to you. Ask him what he has observed.

He has been driving the car, starting the engine, and turning on the lights, and certainly has noticed whether everything has been operating as it should. The things he has noticed were caused by the trouble which exists. He may not know what sort of trouble they indicate, but you, as the battery doctor can generally make a fairly accurate estimate of what the trouble is. You should, of course, do more than merely listen to what the customer says. You can question him as to how the car has been used, just as the doctor, after listening to what a patient has to say, asks questions to give him a clue to what has caused such symptoms.

The purpose of the preliminary questioning and examination is not merely to make an accurate diagnosis of the troubles, but to establish a feeling of confidence on the part of the customer. A man who owns a car generally possesses an average amount of intelligence and likes to have it recognized and respected. Your questioning and examination will either show the customer that you know your business and know what should be done, or it will convince him that you are merely putting up a bluff to hide your ignorance.

What the customer wants to know is how much the repairs will cost, and how soon lie may have his battery again. Estimate carefully what the work, will cost, and tell him. If a considerable amount of work is required and you cannot estimate how much time and material will be needed, tell the customer that you will let him know the approximate cost later, when you have gone far enough with the work to be able to make an estimate. If you find that the battery should be taken off, take it off without any loss of time and put on a rental battery. If there is something wrong outside of the battery, however, it will be necessary to eliminate the trouble before the car leaves the shop, otherwise the same battery trouble will occur again. If there is no actual trouble outside the battery, and if the driving conditions have been such that the battery is not charged sufficiently while on the car, no actual repairs are necessary on the electrical system. The customer should be advised to drive in about every two weeks to have his battery tested, and occasionally taken off and given a bench charge. It is better to do this than to increase the charging rate to a value which might damage the generator or battery.

Adopt a standard method of procedure in meeting, a customer and in determining what is wrong and what should be done. If the customer is one who brings his car in regularly to have the battery filled and tested, you will: be able to detect any trouble as soon as it occurs, and will be able to eliminate it before the battery is seriously damaged. A change in the charging rate, cleaning of the generator commutator or cutout contact points, if done in time, will often keep everything in good shape.

With a new customer who has had his battery for sometime, you must, however, ask questions and make tests to determine what is wrong.

Before sending the customer away with a new, rental, or repaired battery, test the electrical system as described on page 276.

The most important transaction and one which will save you considerable argument and trouble is to get everything down in black and white. Always try to have the customer wait while you test the battery. If you find it necessary to open the battery do this in his presence. When he leaves there should be no question as to what he shall have to pay for. If more time is required to determine the necessary work, do not actually do the work without getting in touch with the owner and making a written agreement as to what is to be done and how much the cost will be. The Service Record shown in Fig. 183 may be used for this purpose.

The following method of procedure is suggested as a standard. Follow it closely if possible, though in some cases, where the nature of the trouble is plainly evident, this will not be necessary any more than a doctor who sees blood streaming from a severe cut needs to question the patient to find out what is wrong.

It may not always be necessary to ask all the questions which follow, or to ask them in the order given, but they cover points which the repairman should know in order to work intelligently. Some of the information called for in the questions may often be obtained without questioning the customer. Do not, however, hesitate to ask any and all questions covering points which you wish to know.

1. Greet the customer with a smile.

Your manner and appearance are of great importance. Be polite and pleasant. Do not lose your temper, no matter how much cause the customer gives you to do so. A calm, courteous manner will generally cool the anger of an irate customer and make it possible to gain his confidence and good will. Do not argue with your customers, Your business is to get the job and do it in an agreeable manner. If you make mistakes admit it and your customer will come again. Keep your clothes neat and clean and have your face and hands clean. Remember that the first glimpse the customer has of the man who approaches him will influence him to a very considerable extent in giving you his business or going elsewhere. Do not have a customer wait around a long time before he receives any attention. If he grows impatient because n.o.body notices him when he comes in, it will be hard to gain his confidence, no matter how well you may afterwards do the work.

2. What's the Trouble?

Let the customer tell you his story. While listening, try to get an idea of what may be wrong. When he has given you all the information he can, question him so that you will be able to get a better idea of what is wrong.

(a) How long have you had the battery? See page 242.

(b) Was it a new battery when you bought it?

(c) How often has water been added?

(d) Has distilled water been used exclusively, or has faucet, well, or river water ever been used? Impure water may introduce substances which will damage or even ruin a battery.

(e) Has too much water been added? If this is done, the electrolyte will flood the tops of the jars and may rot the upper parts of the wooden case.

(f) How fast is car generally driven? The speed should average 15 M.

P. H. or more to keep battery charged.

(g) How long must engine be cranked before it starts? This should not require more than about 10 seconds. If customer is in doubt, start the engine to find out. If starting motor cranks engine at a fair speed, engine should start within 10 seconds. If starting motor cranks engine at a low speed, a longer cranking time may be required. The low cranking speed may be due to a run-down or defective battery, to trouble in the starting motor or starting circuit, or to a stiff engine. To determine if battery is at fault, see "Battery Tests,"

below.

(h) Has the car been used regularly, or has it been standing idle for any length of time? An idle battery discharges itself and often becomes damaged. If car has been standing idle in cold weather, the battery has probably been frozen.

(i) Has it been necessary to remove the battery occasionally for a bench charge?

(j) Has battery ever been repaired? See page 322.

Battery Tests

1. Remove the vent plugs and inspect electrolyte. If the electrolyte covers the plates and separators to a sufficient depth, measure the specific gravity of the electrolyte. If the electrolyte is below the tops of the plates and separators, see following section No. 2.

If all cells read 1.150 or less, remove the battery and give it a bench charge.

If the specific gravity readings of all cells are between 1.150 and 1.200, and if no serious troubles have been found up to this point, advise the owner to use his lights and starting motor as little as possible until the gravity rises to 1.280-1.300. If this is not satisfactory to him, remove the battery and give it a bench charge.

If the specific gravity readings are all above 1.200, or if the gravity reading of one cell is 50 points (such as the difference between 1.200 and 1.250, which is 50 "points") lower or higher than the others (no matter what the actual gravity readings may be), make the 15 seconds high rate discharge test on the battery. See page 266.

If this test indicates that the internal condition of the battery is bad, the battery should be removed from the car and opened for inspection. If the test indicates that the internal condition of the battery is good, the specific gravity of the electrolyte needs adjusting. The difference in specific gravity readings in the cells is due to one of the following, causes:

(a) Water added to the cell or cells which have low gravity to replace electrolyte which had been spilled or lost in some other manner.

(b) Electrolyte added to the cell or cells which have high gravity to replace the water which naturally evaporates from the electrolyte.

(c) Trouble inside the cell or cells which have low gravity. The high rate discharge test will show whether there is any internal trouble.

If any cell shows a gravity above 1.300, remove the battery, dump out all the electrolyte, fill battery with distilled water and put the battery on charge.

If the gravity of one or more cells is 50 points less than the others, water has been used to replace electrolyte which has been spilled or lost in some other manner, or else one or more jars are cracked. A battery with one or more cracked jars usually has the bottom parts of its wooden case rotted by the electrolyte which leaks from the jar. If you are not certain whether the battery has one or more cracked jars, see that the electrolyte covers the plates in all the cells one-half inch or so, and then let the battery stand. If the electrolyte sinks below the tops of the plates in one or more cells within twenty-four hours, those cells have leaky jars and the battery must be opened, and new jars put in.

If the low gravity is not caused by leaky jars, give the battery a bench charge and adjust the level of the electrolyte.

2. If you found electrolyte to be below tops of plates in all the cells, the battery has been neglected, or there mail be leaky jars.

Add distilled water until the electrolyte covers the plates to a depth of about one-half inch.