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*Questions To Ask:

1 . Destination (what is the city or state)

2 . check-in / check-out (when is the check-in/check-out)

3 . Number of guests

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4 . Number of rooms

*Booking Process:

1 . Ask questions

2 . Fill in forms

3 . Make a recap

**Sample Questions:

--->Do you have specific hotel in mind?

*Closing Spiel:

"Have I answered all of your questions?"

[If Yes] ---> "Thank you for calling the [Company Name}, Good Bye?"

[If No] ---> "Is there anything else I can help you with?

*Special Request Spiel:

"I will be submitting this request to the hotel, but please be advised that it is subject to availability at the time of check-in and there will be add on charges . "

Question Spiel:

"How do you prefer to pay the reservation?"

*After the booking, make a full recap . Provide the following information as you will get into the payment .

*Customer Changed His Mind Spiel:

"It is okay if you are not going to book now, but rates and availability are subject to change . "

"We still have a room for a cheaper cost, would you like to have that?"

***[Give acknowledgement statement]

*After completing the booking, provide the itinerary number for the transaction .

Itinerary Number Spiel:

"I am going to send you the email right now . You will receive an email within 24 hours . "

***[Put the name of the traveler who would book the reservation . ]

***[If the caller is the traveler, his name should be put on the booking reservation . ]

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